Refund and cancellation policy

Trial before payment

A full 7-day trial with no bank card and no payment details is available. Where the trial ends without a subscription, nothing is charged and no obligation arises.

Refund within 14 days

The amount is refunded in full where a refund is requested within 14 days of the first payment, for any reason and without being asked to justify it.

The period runs from the date of the first successful payment on the account.

How to request a refund

• The request is sent from the email address registered on the account to help@khat.education, or by WhatsApp on +20 104 476 6688.
• It should give the platform name and the date and amount of the transaction.
• Confirmation follows within one business day.
• The amount is returned to the same payment method within 14 business days at most; the actual timing depends on the bank or the gateway.

No fee is charged for processing a refund.

Cancellation

• Cancellation is available at any time, from within the platform or by writing to KHAT.
• Cancellation stops the next renewal, and the service continues to the last day of the period already paid for.
• No cancellation fee and no early-termination penalty apply.
• A subscription may be resumed later, with data retained for the period set out below.

After the first 14 days

Cancellation stops the next renewal, and months of service already delivered are not refunded. Where a fault on KHAT's side prevented use of the service for a material period, that time is credited to the subscription or refunded.

The season subscription

The season subscription is 10 months at the price of 8, paid upfront in two instalments: one at the start of the season and one at the start of the second term, each covering half the season.

• Within 14 days of an instalment: that instalment is refunded in full.
• After that: on cancellation part-way through a paid stretch, the months used are charged at the full monthly rate and the remainder refunded.
• The second instalment is not taken where cancellation occurs before the second term.
• No cancellation fee and no early-termination penalty apply.

Example: the Understand plan — 15,600 EGP paid upfront for five months, cancelled after two. The two months are charged at the full monthly rate (2 × 3,900 = 7,800), and 7,800 EGP is refunded.

July and August fall outside the subscription in any case, so no discount applies to them.

Data after cancellation

• Teacher and student data may be exported before cancellation.
• Data is retained for 90 days after cancellation so that it remains intact on return.
• It is then deleted or anonymised in accordance with the privacy policy.

Cases not covered

• Accounts suspended for fraud, for redistributing another teacher's material, or for any other breach of the terms of use.
• Repeated requests by the same person across different accounts in order to exploit the refund window.
• Amounts a teacher collects from their own students, which move directly between them; KHAT is not a party to them and cannot reverse them.

Unrecognised transactions

Please contact KHAT before raising a dispute with the bank; the transaction is reviewed and a reply issued within one business day. Contact page.